Operational excellence

Milliken Chemical quality

Milliken Chemical is committed to customer service and to the high quality and reliable supply of our products. Since 1991, our quality management system has been registered to ISO 9001. We are past winners of: the Malcolm Baldridge Quality Award, European Quality Award, Canadian Quality Award, and the TQM Prize for Total Productive Maintenance by the Japanese Institute of Plant Maintenance. We have been recognized annually by Ethisphere magazine as one of the World’s Most Ethical Companies since 2007.

Our product(s) are manufactured in Milliken locations to specifications by trained associates, operating processes that have been designed and built for the chemical technology they produce. All products are tested with capable measurement systems by dedicated Quality Control Technicians.

We manage all aspects of operations with the Milliken Performance System (MPS), a pillar based management system. A separate business has been built around educating and consulting on the value and benefits of The Milliken Performance System. For more information, visit the Performance Solutions by Milliken website.
As a global manufacturing company with tens of thousands of customers, we receive requests on a regular basis to agree to various customer policies and complete numerous questionnaires.  While agreeing to the myriad of nuances in such policies would be a logistical impossibility, we can instead confirm that our products are sold with the limited warranties set forth in our terms and conditions of sale, and in accordance with any specifications, we may have agreed to in a written document.

Continuous improvement

Commitment to excellence and continuous improvement is a core value.  We constantly seek value-added opportunities to improve all aspects of operations using the plan-do-check-act approach through regular management review of performance against challenging goals, objectives and requirements.

Creating quality products

Milliken is committed to delivering the highest quality products manufactured in sustainable environments. Our design, development, and manufacturing processes are certified to ISO 9001 standards for quality management systems, and our manufacturing locations are certified to RC 14001, the highest global standard for environmental responsibility.

Quality Policy

"Milliken & Company is dedicated to the continuous improvement of all products and services through the total involvement of all associates.

All associates are committed to the development and strengthening of partnerships with our external and internal customers and suppliers.

We will continually strive to provide innovative, better and better quality products and services to enhance our customer's continued long-term profitable growth by understanding and exceeding their requirements and anticipating their future expectations." - Roger Milliken 1981

Link to ISO 9001 certificates

Allen, Dewey, RMC Development ISO 9001 Certificate

Inman Plant ISO 9001 Certificate

SiVance ISO 9001 Certificate

Allen, Dewey, RMC Development RC 1400 Certificate